Manila, Philippines: When local toy retailer Hero Hub aimed to expand its business, it encountered a major challenge: its vision exceeded its existing infrastructure.
Despite its association with the largest specialty comic shop in the Philippines, Comic Odyssey, the logistical requirements for realizing its vision were so overwhelming that Kevin Chan, who leads Hero Hub Ventures, Inc., was unsure of how to proceed.
The company specializes in selling collectibles such as Funko Pop!s, K-Pop merchandise, Japanese action figures, stuffed toys, and trading cards.
“We weren’t familiar with the importation process. So it was very challenging for us to establish an efficient, cost-effective, and expandable solution,” Chan explained in relation to building his brand.
Partnership with LBC Business Solutions
The collaboration between Hero Hub and LBC Solutions North America proved to be the catalyst the brand needed to effectively expand its business.
“Hero Hub’s ambition was evident, but the path to expansion posed logistical challenges. That’s where we stepped in to transform those challenges into opportunities,” explained Hugo Bonilla, LBC’s SVP for North America Sales and Operations.
Prior to joining forces with LBC, Hero Hub encountered numerous difficulties, particularly with importation. The company lacked an efficient and scalable process, often resorting to makeshift methods like borrowing importer’s licenses. However, with LBC’s support, they found a more structured, cost-effective, and expedited approach to importing products.
LBC Solutions NAM provided Hero Hub with a robust support system that would enable the fledgling retailer to expand their operations, not just domestically, but internationally. This can be attributed to LBC Solutions’ understanding of the complexities of global trade and commerce, which is a testament to their longstanding presence in the industry. For LBC, their reputation isn’t solely based on the brand’s longevity. Their expertise and grasp of the business allow them to develop customized solutions for their partners, ensuring that they can leverage the benefits provided by LBC. It’s a partnership that showcases how LBC’s expertise and flexibility can convert operational challenges into scalable growth opportunities.
From providing guidance on the best rates to proactively alerting them about potential delays, LBC Solutions was there throughout the entire process. “LBC Solutions essentially adapts to our needs,” says Chan. This adaptability, particularly when dealing with a supplier who was also unfamiliar with local importation laws across different territories, proved to be invaluable for Hero Hub’s growth.
The impact of their collaboration is most apparent in Hero Hub’s growth. What started with a single store has now expanded to 12 across various locations around the world. “[LBC Solutions] essentially empowered us to scale and truly expand the business,” he adds.
“With Hero Hub, we witnessed a company brimming with potential hindered by logistical challenges. However, we take pride in our ability to offer pragmatic solutions that make tangible differences for businesses. We are proud to have played a part in Hero Hub’s remarkable growth and are always prepared to help other businesses chart their path forward,” stated Bonilla.
Hero Hub’s partnership with LBC Solutions highlights the significance of forming the right alliances in business. Collaborating made it possible for Hero Hub to overcome operational challenges and achieve substantial growth. And their success demonstrates how strategic partnerships can pave the way for success.
Let LBC help you expand your business. Contact LBC Solutions North America via [email protected]